HOTEL LE CRO-MAGNON

1/ For all reservations (except for groups), we do not require a deposit. We ask for a credit card (MasterCard or VISA) as a guarantee. The banking information communicated is not kept by the hotel beyond the duration of your stay.

Without this guarantee, no reservation can be confirmed.

Payment for your stay is made at check-out by MasterCard, Visa, ANCV, Cash or HCM Voucher. We do not accept American Express.

2/ In case of cancellation : 

- Up to 5 days before the arrival date: cancellation without charge.

- Between D-5 and the day of arrival: cancellation fees amount to 50% of the amount of the stay if it is more than one night (except in case of special reasons due to the Covid-19 epidemic).

3/ In case of non-arrival / no show: the amount of the stay will be charged.

4/ Any stay started is due, that is to say that an anticipated departure can involve expenses equivalent to the balance of the stay.

5/ Rooms are rented from 3pm (day of arrival) to 11am (day of departure)

6/ Our rates are net, VAT and service included.

By validating your reservation, you accept these conditions.

SPECIAL CASE COVID-19 (in place since March 2020 and until the improvement of the sanitary conditions) :

Following the sanitary conditions, it was agreed when :

- force majeure (illness, COVID symptoms,...) on medical evidence required,

- in case of governmental prohibition of population movement,

- closure of national borders,

- administrative closure of establishments receiving the public (if we cannot receive you),

- confinement or other cases related to strict government regulations.

If in effect at the time of your stay: cancellation does not incur additional charges.

(The above cases are extended to EU and non-EU countries, depending on the governmental conditions of the country of origin)